Managed Services

Our VOIP services provide reliable and cost-effective phone systems for your business. With our cloud-based VOIP systems, you can make and receive calls from anywhere, on any device. Our services also include features such as call routing, voicemail, and call recording, which can help to improve your team’s productivity and customer service.

Our VOIP services are fully scalable and customizable to meet your specific business needs. We offer a range of plans and pricing options, allowing you to choose the solution that best fits your budget and requirements.

Some of the benefits of our VOIP services include:

Cost Savings: Our VOIP services are often more cost-effective than traditional phone systems, as they eliminate the need for costly hardware and maintenance.

Flexibility: With our cloud-based VOIP systems, you can make and receive calls from anywhere, on any device. This allows for greater flexibility and mobility for your team.

Improved Productivity: Our services include features such as call routing, voicemail, and call recording, which can help to improve your team’s productivity and customer service.

Reliable Service: We provide reliable and secure VOIP services, with 24/7 support to ensure that your phone systems are always up and running.

As an IT company, we understand that businesses of all sizes rely on their computer networks to operate effectively and efficiently. That’s why we offer a comprehensive range of IT services to businesses, designed to manage and optimize their network infrastructure, including network design and setup, network security, and ongoing network management and support.

One of our core services is network design and setup. This involves working with our clients to understand their business needs and objectives, and then designing a custom network solution that meets those needs. We take into account factors such as the size and layout of the business premises, the number of users, and the types of devices that will be connected to the network. We then install and configure all the necessary hardware and software, ensuring that everything is working together seamlessly.

Network security is another critical service we provide. In today’s world, cyber threats are an ever-present danger, and businesses need to take proactive steps to protect their networks and data. Our network security services include everything from setting up firewalls and antivirus software to conducting regular vulnerability assessments and security audits. We also provide employee training on best practices for maintaining network security, such as how to avoid phishing scams and how to create strong passwords.

Our managed services extend to the management of your corporate SIM cards. We ensure that your SIM cards are provisioned correctly and securely, and that your mobile fleet is efficiently managed. We take care of tasks such as SIM activation, cancellation, and SIM swaps, as well as keeping track of your mobile plan usage and managing the cost. Our service ensures that your mobile infrastructure is well-maintained and reliable, allowing you to focus on running your business.

As part of our managed services offering, we provide comprehensive internet connection management and vendor management services. We work with your existing internet service provider to ensure that your business always has a fast, reliable internet connection, with minimal downtime or disruption. Our team of experts monitors your internet connection around the clock, proactively identifying and addressing any issues that may arise.

In addition to managing your internet connection, we also provide vendor management services, working with your internet service provider and other vendors to ensure that your business always receives the best possible service and support. We negotiate with vendors on your behalf, helping you to achieve cost savings and better service delivery. With our comprehensive vendor management services, you can rest assured that your business is always connected and operating at its best.

Connecting your company’s remote locations and remote workers to your network can be a costly and complex task, especially when it comes to managing multiple internet service providers (ISPs) and ensuring secure connectivity. Our SD-WAN services provide a cost-effective and secure solution for connecting your company’s remote locations and remote workers to your network.

Our SD-WAN services use advanced software-defined networking (SDN) technology to manage and optimize traffic across multiple ISPs, ensuring that your network traffic is always routed along the fastest and most reliable path. Additionally, our SD-WAN services provide advanced security features, such as encryption and firewall protection, to keep your network and data safe from cyber threats and attacks.

With our SD-WAN services, you can enjoy the benefits of a secure and reliable network that connects all your company’s remote locations and remote workers, without the complexity and cost of traditional networking solutions. Contact us today to learn more about how we can help you implement SD-WAN for your business.

In today’s digital age, remote work is becoming more and more common. However, working remotely can also create security risks for your company’s data and systems. Our VPN services provide a secure and reliable solution for remote access to your company’s network, ensuring that your employees can work from anywhere without compromising security.

Our VPN services use industry-leading encryption, security protocols and 2-factor authentication to protect your data and systems from unauthorized access, and we monitor our systems 24/7 to ensure that your VPN connection is always available when you need it.

Whether your employees are working from home, on the road, or at a remote site, our VPN services provide a seamless and secure connection to your company’s network, allowing them to access files, applications, and other resources just as if they were in the office.

With our VPN services, you can enjoy the benefits of remote work while keeping your data and systems safe and secure. Contact us today to learn more about how we can help you implement a secure VPN solution for your business.

We provide a range of software development, customisation, and configuration services, with a focus on the Microsoft stack. Our team of expert developers has extensive experience in building custom software applications that are tailored to meet your specific business needs. We work with you to understand your requirements, and we develop solutions that streamline your business processes and increase productivity.

Our software development services include the following:

Custom Software Development: We build custom software applications that are designed to meet your specific needs. Our development process is collaborative, and we work with you every step of the way to ensure that the final product meets your expectations.

Business Intelligence Solutions: We develop business intelligence solutions that help you make better-informed decisions. Our solutions allow you to analyze and visualize data in real-time, giving you insights into your business that you never had before.

Web-Based Applications: We design and develop web-based applications that are intuitive and easy to use. Our web-based applications are responsive and can be accessed from anywhere, making it easy for your team to stay productive no matter where they are.

Our customisation and configuration services include the following:

Microsoft Stack Customisation: We customise Microsoft stack applications such as SharePoint, Dynamics 365, and Office 365 to meet your specific business needs.

Software Configuration: We configure software applications to ensure that they work optimally in your business environment.

With our software development, customisation, and configuration services, you can streamline your business processes, increase productivity, and gain a competitive edge.

Our vCIO services provide comprehensive support for your IT strategy. As a Managed Service Provider, we understand the importance of IT alignment with your business objectives, and we offer the following benefits:

Strategic IT Planning: We work with you to develop a strategic IT plan that aligns with your business objectives. Our vCIO services help you identify the technologies and services that will drive business value, and help you optimise your IT investments.

Technology Roadmapping: Our vCIO services include technology roadmapping, which is a process that helps you visualise your technology investments over time. This helps you understand how your technology investments will evolve, and how you can plan for future growth and change.

IT Budgeting: We help you develop and manage your IT budget, ensuring that you are optimising your IT investments and minimising risk. Our vCIO services help you maximise the value of your technology, while minimising costs and reducing risk.

IT Governance: Our vCIO services help you establish IT governance frameworks that ensure that your IT investments are aligned with your business objectives, and that your technology is optimised for peak performance and availability. We help you identify and mitigate risks, and ensure compliance with regulatory requirements.

IT Vendor Management: Our vCIO services help you manage your IT vendors, ensuring that you are maximising the value of your technology investments and minimising risk. We help you select the right vendors, negotiate contracts, and manage relationships, ensuring that you get the most out of your technology investments.

Our Dynamics 365 services provide end-to-end support for all of your Dynamics 365 needs. We offer comprehensive services that cover everything from licensing to deployment, customisation, and ongoing management. Our team of experts has extensive experience with Dynamics 365 and can help you optimise your Dynamics 365 environment to meet your unique business needs.

We can help you with all aspects of your Dynamics 365 management, including system customisation, configuration, security, integration with other systems, and ongoing support and maintenance. We can also help you with data migration, reporting and analytics, and training for your users.

With our Dynamics 365 services, you can rest assured that your Dynamics 365 environment is in good hands. We offer flexible service plans that can be customised to meet your specific needs, whether you require ongoing management or project-based services.

Our Dynamics 365 services are designed to provide you with peace of mind and allow you to focus on your business while we take care of the rest. Contact us today to learn more about our Dynamics 365 services and how we can help you optimise your Dynamics 365 environment.

As a business owner, you know that your field service operations are critical to your success. That’s why we offer Dynamics Field Service, a comprehensive solution that can help you improve efficiency, increase customer satisfaction, and reduce costs.

With Dynamics Field Service, you can automate and streamline your workflows, reducing manual effort and improving communication between team members. This means you can reduce downtime, improve first-time fix rates, and increase the productivity of your field technicians.

In addition, Dynamics Field Service can help you provide faster response times, more accurate service information, and improved communication with your customers. This can lead to increased customer satisfaction and loyalty, which can help drive business growth and revenue.

With real-time visibility into your service operations, you can monitor and manage your field service activities more effectively. This can help you identify bottlenecks, optimise workflows, and make better decisions.

Dynamics Field Service can also help you plan and schedule preventive maintenance tasks more effectively, reducing the risk of equipment breakdowns, extending the life of your assets, and reducing maintenance costs.

And with integration with other systems, such as CRM, ERP, and IoT platforms, you can have a more comprehensive view of your service operations. This can help improve data accuracy, reduce data duplication, and provide a more holistic view of your service activities.

At [Company Name], we have extensive experience with Dynamics Field Service and can help you identify your unique needs and implement a tailored solution that meets your business requirements. Contact us today to learn more about how we can help you optimise your field service operations with Dynamics Field Service.

Our SharePoint services provide comprehensive support for your organisation’s collaboration, content management, and document management needs. As a Managed Service Provider, we understand the importance of optimising your SharePoint environment, and we offer the following benefits:

SharePoint Site Design and Configuration: We help you design and configure your SharePoint sites to meet your organisation’s unique needs. Our SharePoint services include site creation, customisation, and configuration, ensuring that you have the right tools and features to collaborate effectively.

Document Management: Our SharePoint services provide robust document management capabilities, including version control, document check-in/check-out, and document retention policies. This helps you manage your documents more effectively, reducing risk and improving compliance.

Collaboration: Our SharePoint services provide powerful collaboration features, including team sites, project management, and social networking. This helps you improve communication and collaboration across your organisation, reducing duplication of effort and improving productivity.

Customisation and Integration: Our SharePoint services provide customisation and integration capabilities, allowing you to tailor SharePoint to your organisation’s unique needs. We help you integrate SharePoint with other systems, such as CRM and ERP systems, and we provide custom development services to extend SharePoint’s functionality.

Support and Maintenance: Our SharePoint services provide ongoing support and maintenance, ensuring that your SharePoint environment is running smoothly and securely. We provide help desk support, system monitoring, and security patching, ensuring that your SharePoint environment is always up to date and secure.

Our Power BI services provide comprehensive support for your organisation’s data analysis and reporting needs, including customisable dashboards that bring your data to life. As a Managed Service Provider, we understand the importance of turning data into insights, and we offer the following benefits:

Data Analysis and Reporting: We help you analyse your data and create compelling reports and dashboards using Power BI. Our Power BI services provide a wide range of data visualisation tools and features, allowing you to make data-driven decisions and improve business outcomes.

Data Integration: Our Power BI services provide data integration capabilities, allowing you to connect to a wide range of data sources, including cloud-based and on-premises data sources. This helps you access the data you need, when you need it, and ensures that your data is accurate and up to date.

Data Modelling: Our Power BI services provide data modelling capabilities, allowing you to transform raw data into meaningful insights. We help you build data models that reflect your business needs and ensure that your data is organised and structured for optimal analysis.

Customisable Dashboards: Our Power BI services provide customisable dashboard capabilities, allowing you to create visualisations of your data that are tailored to your unique needs. These dashboards help you track key performance indicators, identify trends, and make data-driven decisions.

Support and Maintenance: Our Power BI services provide ongoing support and maintenance, ensuring that your Power BI environment is running smoothly and securely. We provide help desk support, system monitoring, and security patching, ensuring that your Power BI environment is always up to date and secure.

Our mobile app development services provide comprehensive support for your organisation’s mobile app needs. As a Managed Service Provider, we understand the importance of engaging your customers and driving business outcomes with custom mobile apps, and we offer the following benefits:

Custom Mobile App Development: We help you build custom mobile apps that meet your organisation’s unique needs. Our mobile app development services provide end-to-end support, including app design, development, testing, and deployment.

Cross-Platform Development: Our mobile app development services provide cross-platform development capabilities, allowing you to build apps that work seamlessly across multiple platforms, including iOS and Android.

User Experience Design: Our mobile app development services provide user experience design capabilities, ensuring that your mobile app is easy to use and meets your customers’ needs. We help you design mobile apps that are intuitive, engaging, and visually appealing.

Integration with Existing Systems: Our mobile app development services provide integration capabilities, allowing you to integrate your mobile app with existing systems, such as CRM and ERP systems. This helps you streamline your business processes and improve customer engagement.

Support and Maintenance: Our mobile app development services provide ongoing support and maintenance, ensuring that your mobile app is always up to date and running smoothly. We provide help desk support, system monitoring, and security patching, ensuring that your mobile app is always secure.

Our business process management services help companies analyze, design, and manage their processes to improve efficiency, reduce costs, and increase customer satisfaction. As a Managed Service Provider, we understand the importance of optimizing business processes and we offer the following benefits:

Business Process Analysis: We help you analyze your current processes using industry-standard methodologies. Our business process management services provide a detailed view of your workflows and activities, allowing you to identify areas for improvement and optimization.

Process Design: Our business process management services help you design new processes or optimize existing ones to meet your specific business goals. We work with you to develop a solution that meets your unique requirements, and we provide ongoing support to ensure that your processes continue to improve over time.

Process Automation: Our business process management services help you automate repetitive tasks and streamline workflows using tools like Robotic Process Automation (RPA). We help you identify opportunities for automation, design efficient workflows, and implement the necessary technology to achieve your automation goals.

Performance Optimization: Our business process management services help you optimize your processes to improve performance and reduce costs. We work with you to identify areas for improvement, measure performance metrics, and make data-driven decisions to achieve your business goals.

Customized Solutions: Our business process management services are customized to your organization’s unique needs. We work with you to develop a solution that meets your specific requirements, and we provide ongoing support to ensure that your processes continue to improve over time.

we specialize in Data Migration Services, including migration to SharePoint. We understand that migrating to SharePoint requires deep knowledge of SharePoint architecture best practices, and that setting up an adequate SharePoint environment is critical for the success of the migration.

Our team of experts has extensive knowledge and experience in SharePoint architecture, and we use this expertise to provide advanced solution architecture for your migration to SharePoint. We work closely with you to understand your business requirements and design a SharePoint environment that meets your specific needs. We use best practices in SharePoint architecture to ensure that your environment is optimized for your business operations, and we provide ongoing support to ensure that your SharePoint environment continues to meet your needs as your business grows.

When it comes to migrating your data to SharePoint, our team takes a strategic approach to project management and cutover planning. We understand that every business is unique, which is why we develop a customized plan that takes into consideration your specific needs and requirements. We use industry-leading migration software tools to ensure that your data is securely and accurately transferred to your SharePoint environment, and we provide clear and transparent communication throughout the migration process, keeping you informed every step of the way.

Trust us to handle your SharePoint migration with professionalism, care, and a deep understanding of SharePoint architecture best practices.

Our value stream mapping services help companies improve their processes by identifying areas of waste and inefficiency. As a Managed Service Provider, we understand the importance of streamlining operations and improving efficiency, and we offer the following benefits:

Value Stream Mapping Analysis: We help you analyze your processes using value stream mapping techniques. Our value stream mapping services provide a detailed view of the flow of work and information required to deliver your product or service to your customers, allowing you to identify areas of waste and inefficiency.

Process Improvement: Our value stream mapping services help you improve your processes by identifying areas for improvement. We work with you to develop a plan for reducing costs, eliminating waste, and improving quality and customer satisfaction.

Lean Methodologies Expertise: Our value stream mapping services are delivered by experienced experts in lean methodologies, who bring a wealth of knowledge and expertise to your organization. We help you implement lean methodologies, including 5S, Kaizen, and Kanban, to streamline your operations and improve efficiency.

Customized Solutions: Our value stream mapping services are customized to your organization’s unique needs. We work with you to develop a solution that meets your specific requirements, and we provide ongoing support to ensure that your processes continue to improve over time.

Data-Driven Decision Making: Our value stream mapping services are based on data-driven decision making. We help you collect and analyze data on your processes, allowing you to make informed decisions about process improvements and efficiency gains.

Our Professional Services offer expert IT consulting services to help our clients optimise their IT environments and achieve their business goals. Our team of experienced professionals works closely with our clients to identify their unique IT challenges and develop customised solutions that meet their specific needs.

Our Professional Services include:

IT Strategy and Planning: We help our clients develop effective IT strategies that align with their business goals and objectives.

Project Management: We provide project management services to ensure that projects are delivered on time, within budget, and to the highest standards.

IT Architecture: Our team of experts can help design and implement IT infrastructure that meets our clients’ needs and enables their business to operate efficiently.

Cloud Computing: We can help our clients transition to the cloud and leverage the benefits of cloud computing, including cost savings, scalability, and flexibility.

IT Security: We offer IT security services to help our clients protect their valuable assets and mitigate cybersecurity risks.

Our Professional Services are designed to help our clients optimise their IT environments and stay ahead of the curve in today’s competitive business environment. Contact us today to learn more about our Professional Services and how we can help you achieve your IT goals.

Our provisioning services ensure that your desktops, laptops, tablets, and other devices are properly configured and ready for use in your business environment. As a Managed Service Provider, we understand the complexity of modern IT environments and we offer the following benefits:

Hardware Setup: Our provisioning services include the setup of your devices, including hardware components such as memory, hard drives, and processors. We ensure that your devices are properly configured for your business environment.

Software Installation: Our provisioning services include the installation of your necessary software applications, including operating systems, productivity tools, and security software. We ensure that your software is properly licensed and configured for your business needs.

Browser and Windows Hardening: Our provisioning services include the configuration of security settings, such as browser hardening and Windows hardening, to protect your devices from cyber threats.

Application Whitelisting: Our provisioning services include the setup of application whitelisting to prevent unauthorized software from running on your devices.

Disk Encryption: Our provisioning services include the setup of disk encryption to protect your sensitive data from unauthorized access.

Printer Deployments: Our provisioning services include the setup of printer deployments to ensure that your users have access to the printers they need to do their jobs.

Bloatware Removal: Our provisioning services include the removal of unnecessary software or bloatware that can slow down your devices and cause security vulnerabilities.

Setting up a new PC in today’s modern IT environment can be an onerous and complex task. With our provisioning services, we take care of everything from hardware setup to software installation, security configuration, and more, so you can focus on running your business.

Our procurement services offer comprehensive support for your hardware, software, and services needs, ensuring that you get the best value for your budget. We work with you to identify the right products and vendors for your business, and negotiate on your behalf to get the best possible pricing and terms. We offer expert advice on product selection, ensuring that you get the right solutions to meet your specific business requirements. Our procurement team handles all aspects of the purchasing process, from initial vendor research and contract negotiation to order processing and delivery tracking. Our goal is to make the procurement process easy and hassle-free for you, so you can focus on running your business. With our procurement services, you can rest assured that you’re getting the best possible value for your investment, with reliable and efficient delivery of the products and services you need to succeed.

Our Cybersecurity services provide comprehensive protection for your business against cyber threats. Our team of experts uses the latest tools and technologies to monitor your IT environment 24/7 and respond to potential threats in real-time. We offer a range of services to help protect your business, including:

Firewall Management: We manage and configure your firewall to ensure that your network is secure against potential cyber attacks.

Vulnerability Scanning: We conduct regular vulnerability scans to identify potential weaknesses in your systems and applications.

Penetration Testing: We simulate real-world cyber attacks to identify potential vulnerabilities in your IT environment.

Threat Detection and Response: We monitor your network 24/7 for potential threats and respond to them in real-time.

Security Awareness Training: We provide training for your employees to help them understand the importance of cybersecurity and how to protect themselves and your business against potential threats.

Our team works closely with you to develop a cybersecurity strategy that is tailored to your business needs. We help you identify potential risks and develop a plan of action to address them. With our Cybersecurity services, you can have peace of mind that your business is secure against potential cyber threats.

Our Penetration Testing services provide a comprehensive assessment of your IT security posture. Our team of experts will simulate a real-world cyber attack to identify potential weaknesses in your systems, applications, and networks. We use a variety of techniques to identify vulnerabilities, including social engineering, network scanning, and application testing.

Our Penetration Testing services include the following:

External Penetration Testing: We simulate an attack from an external threat actor to identify potential vulnerabilities in your external-facing systems and applications.

Internal Penetration Testing: We simulate an attack from an internal threat actor to identify potential vulnerabilities in your internal systems and applications.

Web Application Penetration Testing: We test your web applications for potential vulnerabilities such as SQL injection, cross-site scripting, and session hijacking.

Wireless Network Penetration Testing: We test your wireless network for potential vulnerabilities such as weak encryption and unauthorized access.

Social Engineering Testing: We simulate an attack that uses social engineering techniques such as phishing emails and pretexting to identify potential vulnerabilities in your organization’s human element.

Once we have identified potential vulnerabilities, we provide a detailed report that outlines our findings and recommendations for remediation. Our team works closely with you to prioritize remediation efforts and develop a plan of action to address the identified vulnerabilities.

With our Penetration Testing services, you can have peace of mind that your IT environment is secure and resilient against potential cyber threats.

In today’s online world, website performance and security are critical to the success of your business. Our CloudFlare services provide a fast, secure, and reliable content delivery network (CDN) and distributed denial of service (DDoS) protection for your website.

Our CloudFlare services include caching and content optimization, which can significantly improve the speed and performance of your website. Additionally, our CloudFlare services provide advanced security features, such as DDoS protection, web application firewall (WAF), and SSL/TLS encryption, to keep your website safe from cyber threats and attacks.

With our CloudFlare services, you can enjoy the benefits of a fast, secure, and reliable website that provides an excellent user experience for your customers. Contact us today to learn more about how we can help you implement CloudFlare for your website.

In today’s digital landscape, businesses are faced with an ever-increasing threat of cyber attacks. At [Company Name], we understand the importance of keeping your business safe from cyber threats, and that’s why we offer Bitdefender services that provide advanced antivirus and antimalware protection, along with 24/7 monitoring and threat response by our expert team of cybersecurity professionals.

Our Bitdefender services use state-of-the-art technology to protect your devices and network from viruses, malware, spyware, ransomware, and other cyber threats. Additionally, our team of cybersecurity professionals monitors your network 24/7, looking for any signs of suspicious activity or security breaches. In the event of an attack, our team is ready to respond immediately to help minimize the impact on your business and get you back up and running as quickly as possible.

With our Bitdefender services and 24/7 monitoring and threat response, you can have the peace of mind that comes with knowing that your business is protected from cyber threats. Contact us today to learn more about how we can help you implement Bitdefender for your business.

Our eMail filtering service is an essential part of our overall cybersecurity offering. As businesses become increasingly reliant on email communication, the risks associated with spam, phishing, and other types of malicious emails have grown significantly. Our eMail filtering service is designed to address these risks by providing advanced filtering technology that can detect and block unwanted emails before they ever reach your inbox.

Our team of cybersecurity experts works tirelessly to keep your email system safe and secure. We leverage the latest technologies and techniques to ensure that your business is protected from the latest online threats. We also provide ongoing monitoring and support, ensuring that your eMail filtering service is always up-to-date and effective.

Our eMail filtering service is fully customizable to meet the unique needs of your business. We can help you set up rules and filters to ensure that only legitimate emails are allowed through, while spam and other unwanted emails are blocked. We can also help you set up alerts and notifications, so you are always aware of any potential security risks.

With our eMail filtering service, you can feel confident knowing that your business is protected from the latest online threats. Say goodbye to spam and unwanted emails, and focus on what really matters – growing your business.

Security awareness training is a vital aspect of any organization’s cybersecurity strategy. It involves educating employees on cybersecurity threats, how to identify them, and how to respond appropriately. Our security awareness training services provide a comprehensive approach to cybersecurity education that covers all the critical areas of employee training. We tailor our training programs to suit the specific needs of our clients and their employees. Our training programs cover a range of topics, including:

Phishing and social engineering: We educate employees on how to recognize phishing attacks and social engineering tactics used by cybercriminals.

Password security: We provide guidance on how to create strong passwords, how to store them securely, and why password hygiene is essential.

Data protection: We help employees understand the importance of data protection and the consequences of data breaches.

Mobile device security: With the rise of mobile devices in the workplace, we educate employees on how to keep them secure and how to identify potential security risks.

Physical security: We provide guidance on how to secure physical access to workstations, servers, and other sensitive areas.

Our security awareness training programs are delivered in various formats, including online training modules, and workshops. Our goal is to help employees become aware of their role in maintaining a secure workplace and to equip them with the knowledge and skills they need to protect the organization’s assets.

Multi-factor authentication (MFA) and two-factor authentication (2FA) are crucial components of a modern cybersecurity strategy. By adding an extra layer of security beyond just a username and password, MFA and 2FA make it significantly more difficult for unauthorized users to gain access to your systems and applications. At our company, we offer MFA/2FA services that are designed to be user-friendly and easy to manage, so you can have peace of mind that your data is secure without sacrificing convenience.

Our MFA/2FA services are fully customizable to meet your unique needs. We work with you to determine the appropriate level of security for each application and user, and then help you configure MFA/2FA for maximum effectiveness. Our solutions work with a variety of authentication methods, including SMS text messages, mobile apps, biometrics, and hardware tokens. This ensures that your users have the flexibility to choose the method that is most convenient for them.

In addition to our MFA/2FA services, we also provide ongoing monitoring and support to ensure that your security remains effective over time. This includes regular audits of your authentication policies and procedures, as well as updates to keep pace with the latest threats and technologies. With our MFA/2FA services, you can be confident that your data is secure and that your users have a seamless experience accessing the resources they need to do their jobs.

“Our data encryption service ensures that all of your end-user devices, including PCs, laptops, and mobile devices, are fully encrypted to protect your sensitive data from unauthorized access. With our advanced encryption technologies, you can rest assured that your data is safe, even in the event of a security breach or theft.

Our team of experienced technicians will work with you to determine the best encryption solution for your unique needs, ensuring that all of your devices are fully protected while maintaining optimal performance. We also provide ongoing monitoring and management of your encryption services, so you can focus on your core business activities without worrying about data security.

Our data encryption services are fully compliant with industry standards and regulations, ensuring that your business is always protected against potential cyber threats. Trust us to safeguard your data and keep your business secure.”

At Geidi, we understand the importance of addressing key man risk, and we take several steps to mitigate this risk within our organization. We follow best practices in recruitment, training, and knowledge sharing to ensure that we have a diverse and well-rounded team with a good spread of skills and knowledge.

Firstly, during our recruitment process, we look for candidates with a range of experience and skills to build a team that can work together and support each other. We also provide ongoing training and development opportunities to ensure that our staff stay up to date with the latest technologies and trends.

We encourage knowledge sharing and collaboration among our staff, using tools such as internal wikis, chat platforms, and regular team meetings to ensure that everyone is aware of what is happening across the organization and can share their expertise with others. This helps to build a culture of learning and collaboration, where everyone is encouraged to ask questions and share their knowledge.

In addition, we have processes in place to ensure that knowledge is not held by any single individual. For example, we use standard operating procedures (SOPs) to document processes and procedures, and we make sure that these documents are regularly reviewed and updated to reflect changes in the organization or technology. We also use a ticketing system to track issues and resolutions, so that any staff member can pick up a ticket and provide support without needing to rely on a single individual.

All of these measures help us to mitigate key man risk and ensure that we can provide high-quality, reliable service to our customers, even in the event of staff turnover or other unexpected events.

Efficient IT support is crucial for businesses to stay competitive and keep their operations running smoothly. Our Service Desk with ticketing and dispatch offers a comprehensive solution for managing your IT support needs. Our Service Desk is staffed with highly trained IT professionals who are available 24/7 to provide technical support, troubleshooting, and issue resolution.

Our advanced ticketing system enables end-users to submit tickets and track their progress, while our IT Service Desk team manages the tickets using advanced workflows, automations, and approval flows. This process ensures fast and efficient resolution of support requests, minimizing downtime and maximizing productivity.

In addition, our dedicated dispatch personnel ensure that the right technician is assigned to each ticket, based on their skillset and availability. Our dispatch team handles all aspects of the dispatch process, from receiving and processing tickets, to assigning the appropriate technician and ensuring that the ticket is resolved to the end-user’s satisfaction.

Our Service Desk with ticketing and dispatch is highly customizable, allowing us to tailor our services to meet your organization’s specific needs. We can provide support for a wide range of technologies, from hardware and software to cloud-based systems and beyond.

Whether you need ongoing IT support or assistance with a one-time issue, our Service Desk with ticketing and dispatch is the solution you need to keep your business running smoothly. Contact us today to learn more about how we can help you achieve your IT support goals.

we provide a range of management services to help businesses maintain a stable and secure IT infrastructure. Our services include support for physical and server clusters, advanced storage systems, and virtualized servers.

For physical and server clusters, we can provide expert support to help you manage your IT infrastructure effectively. Whether you need assistance with hardware installation, server monitoring, or software updates, we can help you keep your systems up and running.

Our advanced storage system management services include data backup and recovery, data archiving, and data migration. We can help you optimize your storage systems to improve performance and reliability, ensuring that your data is always accessible and secure.

We also offer management of virtualized servers, allowing you to run multiple operating systems on a single physical server. This can help you maximize your server resources while reducing hardware costs.

With our expertise in IT management, you can focus on growing your business while we take care of the technical details. Let us help you maintain a stable and secure IT infrastructure that supports your business goals.

Managing a company’s printing needs can be a complex and time-consuming task. Our print management services are designed to help you streamline your printing processes, reduce your costs, and improve your overall printing efficiency.

We begin by conducting a thorough assessment of your printing needs and current infrastructure, identifying areas where improvements can be made. From there, we work with you to develop a customized print management plan that is tailored to your unique needs and requirements.

Our services include managing your printer fleet, ensuring that you have the right equipment and supplies to meet your printing needs, and providing support when you need it. We also provide print security measures to ensure that your company’s sensitive information remains secure.

With our print management services, you can focus on your core business while we take care of your printing needs. Contact us today to learn more about how we can help you streamline your printing processes and save money.

Compared to an internal FTE, our Service Desk/Helpdesk provides a number of significant advantages. For starters, we offer around-the-clock coverage for 365 days a year, with up to 7 staff members available to provide support simultaneously. This means that we can work on multiple issues in parallel, providing faster response times and better service overall.

In addition, our Service Desk operates on a fixed cost basis, which means there are no unexpected expenses related to sick days, holidays, or other leave. This is in stark contrast to an FTE, who may take time off unexpectedly, leaving your organization without support.

Another important consideration is the concept of key-man risk. If you rely on a single FTE to provide support, what happens if that person leaves the organization? Your business could be left in the lurch, with no support and no way to fill the knowledge gap left by the departing employee. This risk is especially heightened in Perth, where IT resources are in extremely high demand, according to a report by Hays Recruitment Salary Guide, 2021.

With our Service Desk, you don’t have to worry about key-man risk, as we have multiple staff members who are trained to provide support and can step in to fill any knowledge gaps that may arise.

Finally, when you consider the ratio of our Service Desk to an FTE (approximately 2.1), it’s clear that we can provide the same level of coverage and support as multiple FTEs, but with a much lower cost and risk profile. All of these factors combined make our Service Desk/Helpdesk the clear choice for businesses who want reliable, cost-effective, and high-quality IT support.

We agree with you pricing in advance, providing clarity and transparency, to save the need for purchase orders each time for recurring mundane tasks. The pay-on-demand model saves you money because you pay only for the changes you need, when you need them, resulting in significant cost savings over time.

Our software installation services provide comprehensive and efficient software deployment for your organization. Our team of experts use advanced scripting and tools to manage and optimize the entire installation process, ensuring that all software is installed quickly and without interruption to your daily operations. With our services, you can be confident that your software installations are always up-to-date and fully functional. We work closely with you to understand your specific software needs and tailor our services to meet those needs. Our software installation services are designed to minimize downtime, increase productivity, and improve overall performance, giving you the peace of mind that your software is being properly managed by experienced professionals.

Our software installation services provide comprehensive and efficient software deployment for your organization. Our team of experts use advanced scripting and tools to manage and optimize the entire installation process, ensuring that all software is installed quickly and without interruption to your daily operations. With our services, you can be confident that your software installations are always up-to-date and fully functional. We work closely with you to understand your specific software needs and tailor our services to meet those needs. Our software installation services are designed to minimize downtime, increase productivity, and improve overall performance, giving you the peace of mind that your software is being properly managed by experienced professionals.

Both Professional Services and Ongoing Management

We understand that IT issues can arise at any time, and that’s why we offer our services 7 days a week, 365 days a year. Our commitment to availability means that you can count on us to be there for you when you need us most.

Our team of experienced professionals is available to assist you with your IT needs during normal business hours, and we offer extended hours of support during critical periods. Whether it’s a technical issue that needs to be resolved or a question that needs to be answered, our team is always available to provide you with the support you need.

With our 7 days a week, 365 days a year availability, you can be sure that your IT needs will be taken care of. We understand that your business depends on technology, and we’re here to help you keep it running smoothly. Contact us today to learn more about how we can support your IT needs.

Our DevOps and Automation Services provide expert support for your cloud-based infrastructure, including Azure, Office 365, and Active Directory. Our team of professionals has extensive experience with cloud-based infrastructure and can help you optimise your IT operations to increase efficiency and reduce costs.

We offer scripting and automation services to help streamline your operations and reduce manual efforts. Our team can automate routine tasks, such as deployment and configuration management, and create custom scripts to meet your unique needs.

Our comprehensive DevOps and Automation Services cover all aspects of your cloud-based infrastructure, including security and compliance, backup and disaster recovery, and performance monitoring. We also offer ongoing support and maintenance services to ensure that your infrastructure remains secure and up-to-date.

With our DevOps and Automation Services, you can focus on your business while we take care of your IT infrastructure. Our services are designed to provide you with peace of mind and allow you to stay ahead of the curve in today’s rapidly changing business environment. Contact us today to learn more about our DevOps and Automation Services and how we can help you achieve your IT goals.

Our Service Desk and Incident Management services provide you with 24/7 support to ensure that your IT issues are resolved quickly and efficiently. Our experienced technicians are available to answer your calls and emails, and provide you with remote support when needed. We use a proven process to manage incidents, which includes:

Incident Logging: We log all incidents reported by our customers, ensuring that they are documented and tracked.

Incident Categorization and Prioritization: We categorize and prioritize incidents based on their impact and urgency.

Incident Diagnosis and Resolution: We diagnose and resolve incidents using our knowledge base and experience.

Incident Closure and Documentation: We document the resolution of incidents, and ensure that customers are satisfied with the outcome.

Our Service Desk and Incident Management services are designed to ensure that your IT environment is running smoothly and efficiently. We provide you with the support you need to keep your business running, without any interruptions or downtime. With our Service Desk and Incident Management services, you can have peace of mind knowing that your IT environment is in good hands.

Our Change Management services help you to manage and implement changes in your IT environment in a controlled and efficient manner. We use a proven process to manage changes, which includes:

Change Planning: We plan changes in advance, taking into account their potential impact on your business, and develop a detailed plan for their implementation.

Change Approval: We obtain approval for changes from relevant stakeholders, ensuring that all parties are aware of the change and its potential impact.

Change Implementation: We implement changes in a controlled and efficient manner, minimizing the risk of disruption to your business.

Our Change Management services are designed to help you maintain a stable and efficient IT environment, while allowing for necessary changes to be made. By managing changes in a controlled manner, we can help you to reduce the risk of disruption to your business, and ensure that changes are made in a way that benefits your organization.

Our warranty management services provide complete support for your servers and PCs. We monitor and track warranty status across all relevant assets, ensuring that your warranties are up-to-date and that you can take advantage of warranty coverage when you need it.

In addition, we manage all aspects of the warranty claims process, from troubleshooting to documentation to communication with manufacturers and vendors. Our team of professionals has extensive experience with server and PC warranties and can help you navigate the claims process quickly and efficiently.

We also proactively manage your warranties, providing you with real-time visibility into your warranty status and expiration dates. This allows you to plan ahead and avoid any potential issues that may arise due to expired warranties.

With our warranty management services, you can rest assured that your servers and PCs are in good hands. We take care of everything, from monitoring and tracking warranties to managing warranty claims, so you can focus on your business without worrying about your equipment.

Contact us today to learn more about our warranty management services and how we can help you keep your equipment running smoothly.

Our Disaster Recovery services provide peace of mind by ensuring that your business can recover quickly and effectively from unexpected events such as natural disasters or cyber attacks. We work with you to identify your critical systems and data, and develop a comprehensive Disaster Recovery plan that outlines the steps needed to recover in the event of a disaster.

Our Disaster Recovery services include:

Backup and Recovery Solutions: We provide reliable and secure backup solutions to protect your critical data and systems. Our solutions are designed to minimize data loss and ensure that your systems can be restored quickly in the event of a disaster.

Business Continuity Planning: We work with you to develop a comprehensive Business Continuity plan that outlines the steps needed to keep your business running during a disaster. This includes identifying critical functions and resources, establishing communication protocols, and identifying alternative work locations.

Disaster Recovery Testing: We regularly test your Disaster Recovery plan to ensure that it is effective and up-to-date. This includes testing the recovery of critical systems and data, as well as testing your team’s response to a disaster.

Our Disaster Recovery services are designed to ensure that your business can recover quickly and effectively from unexpected events. By working with us, you can have confidence that your critical systems and data are protected, and that your business can continue to operate even in the face of a disaster.

Our patching services provide comprehensive support for your desktops, ensuring that all Microsoft and most 3rd party software are up-to-date with the latest patches and updates. As a Managed Service Provider, we understand the importance of patching and keeping your systems secure, and we offer the following benefits:

Security: By keeping your systems up-to-date with the latest patches and updates, we can help minimise the risk of cyber attacks and data breaches. This means you can protect your sensitive information, maintain regulatory compliance, and avoid costly downtime.

Improved Performance: Patches and updates not only provide security benefits, but they also help improve the performance of your systems. By keeping your software up-to-date, you can ensure that your systems run smoothly and efficiently, reducing the risk of crashes, slowdowns, and other issues.

Cost Savings: Patching can be time-consuming and costly, especially if you don’t have the necessary expertise and resources in-house. By outsourcing your patching services to us, you can save time, reduce costs, and focus on your core business activities.

Expertise: Our team of professionals has extensive experience with patching and can help you navigate the process quickly and efficiently. We ensure that all patches and updates are tested before they are applied, and we monitor your systems to ensure that there are no issues after patching.

Peace of Mind: With our patching services, you can have peace of mind knowing that your systems are up-to-date with the latest patches and updates. You can focus on your business activities without worrying about the security and performance of your systems.

Our performance and capacity monitoring and management services provide comprehensive support for your IT infrastructure. As a Managed Service Provider, we understand the importance of performance and capacity, and we offer the following benefits:

Improved Performance: We monitor your systems around the clock, proactively identifying potential issues before they become problems. We help optimise your systems for peak performance, ensuring that your applications run smoothly and efficiently, and that your users are productive and satisfied.

Increased Availability: Downtime can be costly, both in terms of lost productivity and revenue. We help minimise downtime by monitoring your systems and resolving issues quickly and efficiently. With our support, you can ensure that your systems are available when you need them.

Reduced Risk: Performance and capacity issues can be complex and challenging to resolve. We have the expertise and experience to identify and resolve issues quickly, reducing the risk of costly downtime and system failures.

Capacity Planning: We monitor your systems to ensure that they have the necessary resources to meet your business needs. We help you plan for future growth, ensuring that your systems are scalable and can accommodate your evolving business requirements.

Peace of Mind: With our performance and capacity monitoring and management services, you can have peace of mind knowing that your systems are optimised for peak performance and availability. You can focus on your core business activities without worrying about the performance and capacity of your IT infrastructure.

Our Problem Management services help you to identify and address the root cause of IT issues, preventing them from recurring in the future. We use a proven process to manage problems, which includes:

Problem Identification: We identify IT issues that have a significant impact on your business, and determine the underlying cause.

Problem Diagnosis: We diagnose the root cause of IT issues using a variety of techniques, including root cause analysis, trend analysis, and problem pattern recognition.

Problem Resolution: We implement solutions to address the root cause of IT issues, ensuring that they do not recur in the future.

Our Problem Management services are designed to help you maintain a more reliable and efficient IT environment. By addressing the root cause of IT issues, we can help you to reduce downtime, improve productivity, and increase customer satisfaction. We work closely with you to develop a Problem Management strategy that is tailored to your business needs.

Contact us today to learn more about how we can help you with your Problem Management needs.

We understand how important your business data is to your operations. That’s why we offer offsite backups services that provide secure online storage for your important data. Unlike traditional backup methods that use removable media, our backups are all managed remotely, providing an additional layer of security and convenience.

Our offsite backups services include up to 3 years of retention, allowing you to recover data from previous points in time if necessary. All data is stored in a secure data centre in Perth, ensuring that your data is safe and protected from any potential disasters or other disruptions. Our team of experts will work with you to ensure that your backups are set up and managed in a way that meets your specific business needs.

With our offsite backups services, you can have peace of mind that your data is always protected and available when you need it. Contact us today to learn more about how we can help you implement offsite backups for your business.

we understand that managing servers can be a complex and time-consuming task. That’s why we offer Server Virtualisation & Management services that can help simplify your IT operations, both in the cloud and on-premise.

Our team of experts is skilled in virtualisation technologies, including VMware and Hyper-V, and can help you to deploy, manage and optimise your virtualised server environments. We provide proactive support and monitoring to ensure your servers are running smoothly and efficiently, freeing up your IT team to focus on strategic initiatives.

Our Server Virtualisation & Management services offer flexible and cost-effective solutions for managing your servers, whether you need to scale up or down your resources quickly. We can help you migrate your existing servers to the cloud or to a virtualised on-premise environment, reducing the need for physical hardware and saving you money in the long run.

Whether you are looking for assistance with maintaining your current server infrastructure or need help with designing and implementing a new solution, our team is here to help. Contact us today to learn more about how our Server Virtualisation & Management services can help improve your IT operations.

we understand that managing physical IT infrastructure can be a challenge, especially when it comes to ensuring redundancy and managing risk. That’s why we offer On-Prem Physical Infrastructure Management services that focus on these critical areas.

Our team of experts provides proactive support and monitoring to ensure your systems are running smoothly and efficiently, with an emphasis on redundancy to help minimise the risk of downtime. We can assist with routine maintenance tasks, such as installing patches and upgrades, as well as troubleshooting and resolving issues when they arise.

We also place a strong focus on risk management, with an eye towards identifying and mitigating potential risks before they become major problems. Our goal is to help you maximise the value of your IT investments while ensuring your systems are secure, reliable, and protected from potential threats.

Our On-Prem Physical Infrastructure Management services include support for a range of technologies, including servers, storage, networking, and security appliances. Whether you need assistance with maintaining your current infrastructure or need help with designing and implementing a new solution, our team is here to help.

Contact us today to learn more about how our On-Prem Physical Infrastructure Management services can help improve your IT operations, minimise downtime, and protect your business from potential risks.

Remote Desktop Services, also known as RDS, is a technology offered by Microsoft that enables users to remotely access desktops and applications running on a remote server. With RDS, businesses can provide their employees access to important applications and data from any location, while also improving security, reducing costs, and enhancing collaboration.

Our RDS management service offers businesses the ability to fully leverage this technology, ensuring optimal performance, security, and availability of remote resources. Our team of experts will work with you to develop a customized solution that meets your specific needs, whether you require cloud-based or on-premise solutions.

Our service includes comprehensive management of your RDS environment, including server installation, configuration, and maintenance. We offer ongoing support to ensure your system is always up-to-date and operating at peak performance.

With our RDS management service, you can benefit from:

Secure remote access to your desktops and applications from any location
Enhanced collaboration and productivity among remote teams
Improved IT efficiency and reduced costs
Centralized management of your remote desktop environment
Redundancy and risk management to ensure minimal downtime and maximum uptime
Let us help you take advantage of the many benefits of RDS, while providing the peace of mind that comes with knowing your environment is fully managed and supported by a team of experts.

Our Veeam services provide businesses with a comprehensive data protection and disaster recovery solution designed to manage data across virtual, physical, and cloud-based environments. Our team of experts works with businesses to develop a tailored backup and recovery strategy that fits their unique needs and requirements.

Our Veeam services include:

Backup and Recovery: We use Veeam’s industry-leading backup and recovery software to ensure that critical data is protected and recoverable in the event of a disaster or data loss. Our backup solutions are customizable to fit each business’s specific needs, and we offer both on-premises and cloud-based backup options.

Disaster Recovery: Our Veeam disaster recovery solutions are designed to minimize downtime and ensure business continuity in the event of a disaster. We work with businesses to develop a comprehensive disaster recovery plan that includes testing and validation to ensure that data is recoverable in the event of a disaster.

Redundancy and Risk Management: We work with businesses to develop redundancy and risk management strategies that help protect critical data and minimize the risk of data loss. Our team of experts can help businesses identify potential risks and develop a plan to mitigate those risks and ensure business continuity.

With our Veeam services, businesses can rest assured that their critical data is protected and recoverable in the event of a disaster or data loss.

Group Policy is a powerful tool for managing IT resources within an organization, but it can also be complex and time-consuming to manage. Our Group Policy management services are designed to help you get the most out of this tool, without the hassle of having to manage it yourself.

Our team of experts can help you with every aspect of Group Policy management, from planning and design to implementation and ongoing maintenance. We’ll work with you to understand your organization’s unique needs and develop a customized solution that meets your specific requirements.

Whether you need help with policy creation, deployment, or enforcement, we have the expertise and experience to get the job done. Our services include policy analysis, optimization, and reporting to ensure that your policies are effective and up-to-date.

With our Group Policy management services, you can be confident that your policies and procedures are being enforced consistently and reliably across your organization, helping you to achieve greater security and compliance. Plus, you’ll save time and money by outsourcing this critical function to our team of experts.

Our NIST Services provide expert guidance and support to our clients, helping them to effectively implement the NIST Cybersecurity Framework. This framework provides a set of guidelines and best practices that are widely used to manage and reduce cybersecurity risks. By aligning their cybersecurity practices with NIST guidelines, our clients can improve their cybersecurity posture, reduce their risk of cyber attacks, and better protect their valuable assets.

Some important benefits of our NIST Services include:

Comprehensive audits of our client’s IT environment to identify potential cybersecurity risks and vulnerabilities.
Detailed compliance management services to ensure our clients are meeting all necessary NIST standards and requirements.
Customised recommendations and solutions to improve our client’s NIST posture and reduce their cybersecurity risks.
Accurate project quotes that provide transparency and predictability for our clients.
Timely delivery of projects that are designed to meet our client’s specific needs and goals.
Ongoing support and mentorship to help our clients maintain their NIST compliance and continuously improve their cybersecurity posture.
With our deep understanding of NIST and our proven track record of delivering successful projects for our clients, we are a smart choice for any organization looking to improve their cybersecurity practices. Our team of experts has the skills, experience, and knowledge to help our clients effectively manage their cybersecurity risks and protect their valuable assets. Contact us today to learn more about our NIST Services and how we can help you improve your cybersecurity posture.

the Australian Government has developed a cybersecurity framework known as the Essential Eight. The Essential Eight is a set of eight security controls developed by the Australian Signals Directorate (ASD) to help organizations mitigate cybersecurity risks. The framework is designed to address the most common cybersecurity threats that organizations face and is based on the ASD’s experience in responding to cyber incidents.

The Essential Eight security controls are:

Application whitelisting
Patching applications
Configuring Microsoft Office macros
User application hardening
Restricting administrative privileges
Patching operating systems
Multi-factor authentication
Daily backups of important data
The Essential Eight framework is similar to the NIST Cybersecurity Framework, as both frameworks provide a set of guidelines and best practices to help organizations manage and reduce cybersecurity risks. However, the Essential Eight framework is more specific to the Australian context and addresses cybersecurity risks that are particular to the Australian business environment.

As a Cybersecurity expert, we can provide services that help organizations to implement and maintain the Essential Eight security controls. By effectively implementing these controls, organizations can significantly reduce their cybersecurity risks and better protect their valuable assets.

Our Asset Management services provide a comprehensive view of your IT environment, including hardware and software assets. Our team of experts uses the latest tools and technologies to track and manage your assets, helping you to optimize their usage and reduce costs. We offer a range of services to help manage your assets, including:

Inventory Management: We maintain an accurate inventory of your hardware and software assets, including serial numbers, software versions, and licensing information.

Software License Management: We help you manage your software licenses, ensuring that you are compliant with vendor requirements and avoiding costly penalties.

Asset Tracking: We track your assets throughout their lifecycle, from procurement to disposal, ensuring that they are properly utilized and maintained.

Performance Monitoring: We monitor the performance of your assets, helping you to identify potential issues and optimize their usage.

Cost Optimization: We help you to optimize the usage of your assets, reducing unnecessary spending and improving your return on investment.

Our team works closely with you to develop an Asset Management strategy that is tailored to your business needs. We help you to gain better visibility into your IT environment and make informed decisions about your technology investments. With our Asset Management services, you can reduce costs, improve asset utilization, and ensure compliance with vendor requirements.